Hiring an IT company can seem daunting, but it’s really very simple. You want a company with the experience necessary to do a good a job and a friendly team to make the process easy and pleasant. That’s Xoomler in a nutshell.
HOW WE WORK:
1. FREE CONSULTATION
We offer a free, no-obligation telephone consultation to give you the information you need to move forward with a discovery project. If you are close by, we can even stop in to talk in person and get a better understanding of your environment and needs. Sometimes, all you need is a simple solution, and in those cases, we can give you pricing information over the phone. Otherwise, we will work with you to find a more nuanced solution that is right for your needs and your budget.
Here we take an in-depth look at your corporate culture, objectives, and the specific ways you use technology. We’ll analyze the current infrastructure of your company, and use that to determine what ongoing support you’ll need to maximize the performance of your existing technology.
3. PLANNING AND RESEARCH
The information we gain in the first two steps is used to develop a plan that best supports the unique demands of your business. We always make sure that our proposals align with your timelines and your budget.
4. CHOOSE A SOLUTION
We offer custom solutions to unique situations. All of our projects have their own client-determined success factors that we implement in our personalized plans. We then sit down with you and go over the proposal and options, discussing the pros and cons of each approach and how it fits your goals and budget.
Once everything has been approved, we’ll get the ball rolling! If you’ve signed up for a support contract, we will introduce you to our support team, so that you’re better acquainted with who’ll be helping you and how best to reach them. This is also when we’ll gather any resources required for the initial phase of the project.
6. MIDPOINT CHECK-IN
Once or twice a year, the Principal at Xoomler, Jason, will check in to make sure you are happy with our support and find out how you feel we can improve. This can be done via a quick phone call or over a friendly lunch.
7. PROJECT COMPLETION
This is the fun part. We roll out the new website or cloud service. We walk you through the new network setup in your office. Whatever your needs were, we put on the final touches and show you the ropes. This is when we cover any necessary training to ensure everyone knows how to use the new technology or equipment. Our job isn’t done until you feel confident that everything has met you’re your expectations.
WHY HIRE XOOMLER?
With 15 years of IT support under our belts, we’re primed to handle nearly any technology issue you can throw at us. Our breadth of knowledge allows us to spend more time problem solving and less time trouble-shooting.
Many of our clients have been with us from the beginning, and they often give the same reason why : we’re trustworthy and easy to work with. These relationships have been cultivated over years of timely and affordable service.
We understand that many technical problems require prompt attention, which is why we respond quickly to urgent issues. Our clients know that after they’ve called us, they can resume their work while we take care of their requests.