Privacy Policy

Last Updated: 2025, November 5th

Introduction

Xoomler (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website xoomler.com (the “Site”) or use our managed IT services.

By accessing or using our Site and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

1. Information We Collect

1.1 Personal Information You Provide to Us

We may collect personal information that you voluntarily provide to us when you:

  • Request a consultation, quote, or security assessment
  • Fill out contact forms on our website
  • Schedule appointments or calls with our team
  • Subscribe to our newsletters or communications
  • Engage with our services as a client
  • Visit our office location

This personal information may include:

  • Full name
  • Business name and title
  • Email address
  • Phone number
  • Company information (size, industry, locations)
  • Mailing address
  • Technical environment details
  • Any other information you choose to provide

1.2 Client Service Information

When you become a client and use our managed IT services, we may collect additional information including:

  • Network infrastructure details
  • Hardware and software inventory
  • System configurations and security settings
  • IT support tickets and correspondence
  • User account information
  • Security monitoring data
  • Compliance and audit information
  • Billing and payment information

1.3 Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and browsing behavior, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring/exit pages
  • Date and time stamps
  • Clickstream data
  • Pages viewed and links clicked
  • Device identifiers

1.4 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our Site. Specifically, we use:

Google Analytics: We use Google Analytics to understand how visitors interact with our Site, analyze usage patterns, and improve our services. Google Analytics collects information such as how often users visit our Site, what pages they visit, and what other sites they used prior to coming to our Site. The information collected by Google Analytics is aggregated and anonymous. You can learn more about Google Analytics’ privacy practices at https://policies.google.com/privacy and opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.

Hotjar: We use Hotjar to better understand our users’ needs and optimize our website experience. Hotjar uses cookies and other tracking technologies to collect information about user behavior, including mouse movements, clicks, and scrolling. Hotjar may also collect information about your device, browser, IP address (captured in anonymized form), and screen size. This information helps us identify usability issues and improve our Site. You can learn more about Hotjar’s privacy practices at https://www.hotjar.com/legal/policies/privacy/ and opt-out by visiting https://www.hotjar.com/policies/do-not-track/.

Essential Cookies: Cookies necessary for the Site to function properly, including session management and security features.

You can control cookies through your browser settings and opt-out of certain tracking as described above. However, disabling certain cookies may limit your ability to use some features of our Site.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Providing Services

  • Delivering managed IT support, network deployment, and cybersecurity services
  • Responding to your inquiries and service requests
  • Processing transactions and managing billing
  • Monitoring and maintaining your IT infrastructure
  • Providing technical support and troubleshooting
  • Managing onboarding and offboarding processes
  • Conducting security assessments and incident response

2.2 Communication

  • Sending service-related updates and notifications
  • Responding to your questions and requests
  • Providing customer support
  • Sending marketing communications (with your consent)
  • Delivering IT reports and performance metrics

2.3 Improving Our Services

  • Analyzing website usage and user behavior
  • Understanding client needs and preferences
  • Improving our Site functionality and user experience
  • Developing new services and features
  • Conducting research and analysis

2.4 Legal and Security

  • Complying with legal obligations and regulations
  • Protecting against fraud, security breaches, and illegal activities
  • Enforcing our terms and conditions
  • Responding to legal requests and preventing harm
  • Maintaining the security of our systems and client environments

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers and Partners

We may share your information with trusted third-party service providers who assist us in operating our business, including:

  • Cloud service providers (e.g., hosting, data storage)
  • Technology partners (including but not limited to Beanfield, Ubiquiti, Pax8)
  • Analytics providers (Google Analytics, Hotjar)
  • Professional advisors (lawyers, accountants)

These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

If Xoomler is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Site of any change in ownership or uses of your information.

3.3 Legal Requirements

We may disclose your information when required by law, legal process, or governmental request, or when we believe disclosure is necessary to:

  • Comply with applicable laws, regulations, or legal processes
  • Enforce our agreements and policies
  • Protect the rights, property, or safety of Xoomler, our clients, or others
  • Investigate and prevent fraud, security issues, or illegal activities

3.4 With Your Consent

We may share your information with other parties when you have given us explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and monitoring
  • Access controls and authentication measures
  • Employee training on data protection
  • Secure data centers and infrastructure
  • Regular backups and disaster recovery procedures
  • Compliance with industry security standards

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on:

  • The nature of the information collected
  • The purpose for which it was collected
  • Our legal and regulatory obligations
  • Our legitimate business interests

Client service data is typically retained for the duration of our business relationship and for 7 years after termination to comply with legal obligations and resolve disputes. Website analytics data is retained according to the retention policies of Google Analytics and Hotjar.

When we no longer need your information, we will securely delete or anonymize it.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Correction

You have the right to access the personal information we hold about you and request that we correct any inaccuracies.

6.2 Deletion

You may request that we delete your personal information, subject to certain legal exceptions.

6.3 Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

6.4 Restriction of Processing

You may request that we restrict the processing of your personal information in certain circumstances.

6.5 Objection

You may object to our processing of your personal information for certain purposes, including marketing.

6.6 Withdrawal of Consent

Where we rely on your consent to process your information, you may withdraw that consent at any time.

6.7 Marketing Communications

You may opt out of receiving marketing emails by following the unsubscribe instructions in those emails or by contacting us directly.

To exercise any of these rights, please contact us using the information provided in Section 11.

Canadian Privacy Rights

For individuals in Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. You have the right to:

  • Access your personal information held by Xoomler
  • Challenge the accuracy and completeness of your information
  • Request correction of your information
  • Withdraw consent for certain uses of your information
  • File a complaint with the Office of the Privacy Commissioner of Canada

7. International Data Transfers

Xoomler is based in Toronto, Ontario, Canada. If you are accessing our Site or using our services from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada or other countries where our service providers operate.

By using our Site and services, you consent to the transfer of your information to Canada and other jurisdictions.

8. Children’s Privacy

Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

9. Third-Party Websites

Our Site may contain links to third-party websites, including our technology partners and service providers. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational reasons. We will notify you of any material changes by:

  • Posting the updated Privacy Policy on our Site with a new “Last Updated” date

Your continued use of our Site and services after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Xoomler
Email: [email protected]

Address:
33 Bloor St. E., Suite 534
Toronto, ON. M4W 3H1


Effective Date: Wed. Nov. 5th, 2025





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