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Whether you need help right now, want to discuss IT support, or just have a quick question, our team is here to help you.
Contact Xoomler
Sales and Project Inquiries:
Phone: 647 496 4060 ext. 200
Email: [email protected]
Address
33 Bloor St. E., Suite 534
Toronto, ON. M4W 3H1
Ask for us at reception
Contact Xoomler Customer Support
Customer Support: 647 496 4060 ext. 100
Customer Support Email: [email protected]
Xoomler Support Website: https://support.xoomler.com

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Your Questions,
Answered
Here’s what our clients commonly ask before partnering with us.
Don’t see your question here? We’d love to chat and understand your unique needs.
For an official government perspective on secure outsourced IT support, see the Canadian Centre for Cyber Security’s guide.
What makes Xoomler better than other IT service providers?
While many Toronto MSPs can set up your environment correctly and provide sound technical advice, Xoomler stands apart because of our people.
Our hiring policy focuses on technical expertise and on sociable, approachable staff that clients enjoy working with. Many companies switch to us not because their previous provider failed technically, but because they didn’t like the experience of working with them.
With Xoomler, you get both: strong technical foundations and a team that’s easy to talk to and invested in your success.
How quickly does Xoomler respond to IT emergencies?
If you call us, we can put an emergency plan in place right away. This past year alone, we’ve halted multiple major security breaches for new clients within minutes of their first call. Contact Xoomler.
What size of companies does Xoomler serve?
Our clients range from 8-person architecture firms to multinational companies with more than 1,000 employees who need support for their Toronto office. For organizations under 150 staff, we typically manage the entire IT environment. While we have the scale to serve larger firms, we’ve always loved working with businesses in the 10-80 range. It where we started and where we continue to do some of our best work.
How does Xoomler handle cybersecurity and compliance for businesses?
Cybersecurity is more than tools. It requires a fully implemented and continuously managed platform. At Xoomler, every system that accesses company data is secured and monitored. If something unusual happens, such as a logon from another country, we are alerted immediately.
Compliance requirements vary, but we have often stepped in when clients were at risk of losing major contracts because their security posture was not strong enough. In these cases, we worked with their enterprise partners to secure a grace period and quickly put the right protections in place so they could continue doing business with banks, insurers, and other large organizations.
What is the onboarding process for new clients at Xoomler?
We start with a simple kickoff so you know exactly what to expect. From there, our team takes care of the full onboarding in a structured, transparent way:
We implement a complete security stack and management tools so your systems are monitored, protected, and supported from day one.
We gather the details we need and handle all technical setup. If you are moving from another MSP, we manage the communication and handoff to make the transition smooth.
Projects are defined, prioritized, and signed off so the right work happens at the right time.
Your staff is introduced to our team, shown how to get help, and given access to the tools they need.
We finish with a complete review to ensure everything is working seamlessly, leaving you free to focus on your business with peace of mind.
Can Xoomler support multiple office locations across regions?
Yes. We design scalable IT and network infrastructures that keep businesses connected whether they operate locally or internationally. Today we support offices across Canada, including Toronto, Montreal, Ottawa, and Vancouver. In the United States, we have managed rollouts for client stores and warehouses nationwide. In the UK, we oversee multiple office and retail network buildouts with ongoing support.
We also partner with large multinational clients that rely on us to manage their Toronto networks and projects, showing that our team can scale from local offices to global operations.
How fast can Xoomler set up a new office network?
Many clients reach out just a week before an office move when network setup was left off the checklist. In these cases, we can step in with rapid deployment options. Our team can install rental hardware to get your office online within 24 hours, then transition to permanent equipment within the week. Cabling and electrical work are also typically completed within that same timeframe.
What pricing model does Xoomler use for IT and cybersecurity services?
Most MSPs use a per-head model.
At Xoomler, we take a different approach with a device and cloud model. This makes pricing more transparent and invoices easier to understand. Along with predictable costs, you also receive a monthly IT report that shows the extensive work happening behind the scenes to keep your systems running smoothly.
How does Xoomler ensure long-term IT stability and scalability?
We use a range of tools to keep everything up to date, from network hardware to desktop applications. Each month you receive a report highlighting where security can be improved and where phishing training may need attention.
Our systems are fully cloud-based, which makes scaling simple. Whether you need to add 40 staff accounts or double server capacity, we can adjust quickly in the cloud. For new hires, a 15-second web form is all it takes. We’ll purchase, configure, and deliver a laptop set up for their exact role.