Case Study

From Ransomware Crisis to Secure Infrastructure: Complete IT Rebuild for a Luxury Home Builder

When a Toronto luxury home builder’s IT provider was compromised, leaving their systems vulnerable to ransomware, they needed immediate incident response and a complete security overhaul to protect their business and client data.

Industry

Construction & Contracting

Company Size

10-50 employees

Location

Toronto, ON

The challenge

A Toronto-based construction firm discovered their previous IT provider had been compromised, exposing their systems to ransomware and leaving critical business operations at risk. The incident wasn’t just a technical failure—it threatened client trust, project timelines, and sensitive business data. They needed immediate containment to prevent further damage, expert assessment of what had been compromised, and a complete rebuild that would ensure this could never happen again. The challenge was doing all of this without disrupting ongoing projects or losing access to critical business files.

The solution

We began with immediate incident response, assessing the extent of the compromise and implementing containment strategies to prevent further damage. Once we understood what had been affected, we developed a comprehensive recovery and rebuild plan. The solution centered on our security-first approach based on the CIS framework—not just fixing what broke, but rebuilding infrastructure properly from the ground up. We replaced compromised hardware, reconfigured backup systems with proper air-gapping and immutability, deployed enterprise-grade endpoint protection across all devices, and implemented network segmentation to isolate critical business systems. Throughout the process, we maintained business continuity by carefully staging the transition, ensuring operations could continue while we rebuilt their infrastructure.

Results:

Takeaways

Your IT provider’s security is your security. When vendors are compromised, their clients become targets.
Incident response speed matters. Immediate containment prevents minor breaches from becoming catastrophic losses.
Proper backups are non-negotiable. Air-gapped, immutable backups mean ransomware becomes an inconvenience, not a crisis.
Security can’t be bolted on later. Complete rebuilds provide the opportunity to implement proper security architecture from day one.

Need expert help to set up your IT environment?

Connect with Xoomler to schedule a consultation and secure your operations today.

Case Study

Scaling Retail Infrastructure: Supporting 40+ Store Openings for a Global Jewelry Brand

When a Toronto-based fine jewelry brand embarked on aggressive North American expansion, they needed a partner who could deliver consistent network infrastructure across dozens of locations in multiple countries.

Industry

Retail (Fine Jewelry)

Organization Type

40+ locations globally

Project Scope

10-20 store network buildouts over multiple years

The challenge

Mejuri’s expansion strategy required opening multiple stores per year across Canada and the United States, each in different markets with unique ISP landscapes, building restrictions, and timeline pressures. The challenge wasn’t just technical—it was logistical and operational. Each new location needed network infrastructure that matched their brand standards, supported POS systems and in-store experiences like piercing studios, and was ready before opening day. Without standardized processes, each store became a custom project with unpredictable costs, varying quality, and potential delays that could push back revenue-generating opening dates. They needed a partner who could identify local ISPs, coordinate installations around construction schedules, and deliver consistent results whether opening in Toronto, Seattle, or London.

The solution

We developed a repeatable network buildout process that could be deployed across any market while accounting for local variables. For each new location, we started by researching and recommending ISPs based on availability, reliability, and cost in that specific market. We standardized hardware procurement to ensure consistent performance and simplified support across all stores. Our team coordinated ISP ordering and installation timelines with Mejuri’s construction schedules, ensuring connectivity was live before store opening. Each location received pre-opening installations covering structured cabling, network equipment configuration, wifi deployment, and POS connectivity. The standardized approach meant predictable costs, consistent quality, and faster deployments as we refined the process across 10-20 store openings.

Results:

Xoomler is our go-to partner for scaling up our IT infrastructure to meet the demands of Black Friday Cyber Monday (BFCM). Their ability to anticipate our needs and provide seamless support during this critical period has been instrumental in ensuring our operations run smoothly.

Beyond scheduled events, Xoomler has repeatedly proven their reliability and responsiveness in high-pressure situations. When we had to execute a last-minute office move, Xoomler worked tirelessly to ensure we were able to get up and running quickly, minimizing any disruption to our work.

Hugh McPherson

IT Manager at Mejuri

Takeaways

Retail expansion requires infrastructure that scales. One-off solutions don’t work when opening multiple stores per year.
Local expertise matters everywhere. Each market has different ISP options, building codes, and coordination requirements.
Standardization enables speed. Repeatable processes eliminate the need to reinvent solutions for every new location.
Pre-opening precision is critical. Network infrastructure must be ready before doors open—there’s no room for delays when launch dates are public.

Need expert help to set up your IT environment?

Connect with Xoomler to schedule a consultation and secure your operations today.

Case Study

Consistent Tech Infrastructure Across 54 Restaurants: Standardizing IT for Canada’s Largest Japanese Restaurant Group

When Canada’s largest Japanese restaurant group needed to standardize IT infrastructure across dozens of locations while continuing rapid expansion, they required a partner who understood both restaurant operations and enterprise-grade network design.

Industry

Multi-Concept Restaurant Group

Organization Type

54+ locations across North America

Locations

Toronto, Montreal, and expanding across North America

The challenge

Kinka Family operates multiple restaurant concepts, each with unique technology needs—from high-volume POS systems to kitchen display screens to customer-facing wifi. The challenge wasn’t just technical. It was operational. Each new location meant coordinating network installation around construction timelines, ensuring consistency with existing locations, and integrating AV systems, back-office infrastructure, and guest connectivity without disrupting opening schedules. Without standardized IT infrastructure, each venue became a custom project, increasing costs, extending timelines, and creating support nightmares when issues arose.

The solution

We developed standardized network architecture that could be adapted to different restaurant formats while maintaining consistency in hardware, configuration, and support processes. Our approach started with hardware selection—identifying equipment that balanced cost, reliability, and restaurant-specific requirements like heat tolerance and 24/7 operation. We designed network layouts that separated POS traffic from guest wifi, isolated back-office systems, and provided reliable connectivity for kitchen operations. For each new location, we coordinated installation around construction schedules, configured all systems before opening day, and provided ongoing support for troubleshooting across AV, POS, and back-office devices. The standardized approach meant faster deployments, predictable costs, and simplified support across all locations.

Results:

“We’ve been working with Xoomler for over six years on different projects and support, and in 2024 we realized it was time to get serious about cybersecurity and our IT overall. They stepped in to take over everything — managing our environment and handling all support. Now I don’t worry about security anymore. They’ve put in layers of protection and send me a simple report every month so I know we’re covered. We even had a case where one of our staff got phished, and Xoomler caught the login attempt from the U.S., locked the account right away, and saved us from a real problem. On top of that, their team is friendly, easy to work with, and always supportive.”

Bailey Roth

President & CEO at Redstone Agency Inc.

Takeaways

Standardization accelerates growth. Repeatable infrastructure designs eliminate the need to reinvent solutions for every new location.
Restaurant IT is different. Networks must handle heat, grease, high traffic, and 24/7 operation—consumer-grade equipment doesn’t cut it.
Separation prevents problems. Isolating POS, guest wifi, and back-office systems protects critical operations from interference.
Support needs scale with growth. A 54-location restaurant group can’t troubleshoot tech issues location by location—centralized support is essential.

Need expert help to set up your IT environment?

Connect with Xoomler to schedule a consultation and secure your operations today.

Case Study

Turn-Key Tech Infrastructure: Transforming Raw Space into Plug-and-Play Offices

When one of Canada’s leading commercial real estate REITs needed to convert raw industrial spaces into modern, tech-ready offices, they required a partner who could deliver standardized network infrastructure that tenants could activate immediately upon move-in.

Industry

Commercial Real Estate

Organization Type

18.5 million sq ft across major Canadian cities

Locations

Toronto, ON (primary), plus Montreal, Vancouver, Calgary

The challenge

Allied Properties specializes in adaptive reuse—converting historic industrial buildings into premium office space. The challenge wasn’t just about aesthetics. Raw spaces needed to become tech-ready environments that modern businesses could move into without weeks of IT buildout. Each property required standardized network infrastructure that could be handed off seamlessly to incoming tenants, regardless of their industry or technical requirements. The solution had to work across multiple buildings with different layouts, construction eras, and physical characteristics, while maintaining consistent quality and meeting modern connectivity standards.

The solution

We developed a standardized approach to network infrastructure that could be adapted to any Allied property while maintaining consistency in quality and capability. Each space received complete structured cabling from backbone to endpoints, enterprise-grade switches configured for tenant flexibility, professionally terminated patch panels for easy management, and strategically placed wifi access points covering all usable space. The infrastructure was designed to be tenant-agnostic—robust enough for demanding tech companies but simple enough for professional services firms to activate on day one. Our team coordinated with Allied’s construction schedules, working around other trades to ensure network infrastructure was complete before tenant handoff.

Results:

Bailey Roth

President & CEO at Redstone Agency Inc.

Takeaways

Standardization doesn’t mean inflexibility. The right infrastructure adapts to different tenant needs without requiring custom builds.
Coordination is everything. Network infrastructure must integrate with construction timelines, not slow them down.
Documentation matters as much as installation. Tenants and their IT teams need clear records of what’s been built.
Modern tenants expect connectivity to just work. Tech-ready infrastructure is no longer a premium feature—it’s table stakes for Class A office space.

Need expert help to set up your IT environment?

Connect with Xoomler to schedule a consultation and secure your operations today.

Case Study

Reliable Connectivity Across Eight Locations: Wireless Transformation for Canada’s Largest Coworking Operator

When Canada’s largest independent coworking operator struggled with connectivity issues affecting both staff operations and member experience across multiple locations, they needed a partner who could engineer secure, reliable wireless infrastructure at scale.

Industry

Coworking & Flexible Workspace

Organization Type

3,200+ desks across 8 locations

Locations

Toronto (4), Vancouver, Ottawa, Montreal

The challenge

iQ Offices faced a problem that affected their entire business model. Unreliable wifi wasn’t just an inconvenience—it was undermining the core value proposition they sold to members. Staff networks interfered with guest access, creating security risks and performance bottlenecks. Members complained about dropped connections during video calls. Internal operations suffered when staff competed for bandwidth with hundreds of daily guests. Across eight locations in four cities, the wireless infrastructure had grown organically without strategic planning, creating inconsistent experiences and security gaps that put both member data and internal operations at risk.

The solution

We conducted comprehensive wireless assessments at each location, mapping coverage gaps, interference patterns, and traffic flow. The solution centered on complete network segmentation—physically separating internal operations from member-facing networks using VLANs aligned with CIS security framework principles. We deployed enterprise-grade access points strategically positioned to eliminate dead zones and optimize signal strength throughout each space. Each location received a tailored design that accounted for building materials, layout, and capacity requirements. The new architecture isolated guest traffic completely from staff systems, preventing security vulnerabilities while ensuring consistent performance for both networks.

Results:

Bailey Roth

President & CEO at Redstone Agency Inc.

Takeaways

Organic growth creates technical debt. Networks built location by location without strategic planning eventually fail at scale.
Security and performance aren’t trade-offs. Proper segmentation improves both by isolating traffic and preventing interference.
One-size-fits-all doesn’t work. Each location needs tailored design based on physical characteristics and usage patterns.
Member experience is business critical. For coworking operators, reliable connectivity isn’t a feature—it’s the foundation of the entire value proposition.

Need expert help to set up your IT environment?

Connect with Xoomler to schedule a consultation and secure your operations today.

Case Study

Game Day Ready: Building a Portable Broadcast Network for Professional Rugby

When the Toronto Arrows needed to broadcast games from a stadium with zero permanent infrastructure, they needed a network solution that could be deployed in hours, perform flawlessly under pressure, and disappear until the next match.

Industry

Professional Sports & Broadcasting

Organization Type

The Toronto Arrow
Rugby Team

Project Type

Urgent Network
Deployment

The challenge

The Toronto Arrows faced a unique technical problem. They needed to broadcast professional rugby matches to meet Major League Rugby standards, but their stadium had no permanent cabling or network infrastructure. The solution couldn’t be permanent—it had to be set up on game days and packed away afterward. The network needed to handle high-speed video streaming with zero packet loss, isolated from other stadium traffic, while meeting strict league broadcast requirements. There was no room for testing. Every deployment had to work perfectly the first time, every time.

The solution

We engineered a portable, high-performance network system designed for rapid deployment and reliable operation under pressure. The infrastructure included enterprise-grade wireless technology capable of handling multiple simultaneous HD video streams, VLAN segmentation to isolate broadcast traffic from general stadium operations, and redundant pathways to prevent any single point of failure. Our team developed a repeatable setup process that could be deployed and validated within hours. Each game day, we provided the equipment, configured the network to league specifications, and ensured broadcast teams had the connectivity they needed without disrupting other stadium operations.

Results:

Bailey Roth

President & CEO at Redstone Agency Inc.

Takeaways

Temporary doesn’t mean unreliable. With the right design, portable infrastructure can perform like permanent installations.
High-pressure environments demand flawless execution. There’s no “test run” when thousands of viewers are waiting for a live broadcast.
Network isolation is critical. Broadcast traffic needs dedicated pathways, not shared bandwidth with general operations.
Repeatability beats custom work. Building systems that deploy the same way every time eliminates variables and reduces risk.

Need expert help to set up your IT environment?

Connect with Xoomler to schedule a consultation and secure your operations today.

Case Study

Building Independent IT Infrastructure for a Global Trading Giant

When a Japanese multinational needed local network infrastructure in Toronto that could operate independently from their parent organization while maintaining global connectivity, they needed a partner who understood both technical requirements and cross-cultural IT management.

Industry

Global Trading & Investment

Size

65,000+ employees globally (Toronto branch office)

Partnership Status

Ongoing since installation

The challenge

Mitsui’s Toronto branch operates as part of a massive global network spanning 125 offices across 61 countries. Their challenge was unique. They needed a completely separate local network infrastructure that could support day-to-day Canadian operations independently, while still maintaining secure connectivity to their Japanese headquarters when required. The solution couldn’t rely on overseas IT support for local issues. Time zones, language barriers, and response delays meant they needed boots-on-the-ground expertise in Toronto for everything from vendor coordination to equipment troubleshooting.

The solution

We designed and installed a clean, independent network setup tailored specifically for their Toronto operations. The architecture allowed them to run local services autonomously while maintaining secure pathways to headquarters infrastructure when needed. From day one, we became their local IT presence, handling vendor relationships, on-site support, equipment maintenance, and troubleshooting. Our team acts as an extension of their organization, understanding their operational needs and responding immediately to any technical issues without escalating to overseas teams for routine matters.

Results:

Bailey Roth

President & CEO at Redstone Agency Inc.

Takeaways

Global companies need local expertise. Relying on overseas IT teams for local issues creates unnecessary delays and friction.
Independence doesn’t mean isolation. Networks can operate autonomously while maintaining secure connections to parent organizations.
Cultural and operational understanding matters. Supporting branch offices requires more than technical skills—it requires understanding how the local team works.
Long-term partnerships start with listening. Understanding the balance between local autonomy and global integration shaped the right solution from the start.

Need expert help to set up your IT environment?

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Case Study

Eight Years, Three Offices, Zero Downtime: Scaling with Docebo

When a fast-growing Toronto tech company needed network infrastructure that could keep pace with their expansion, they turned to a partner who could deliver consistency across multiple office moves and team growth phases.

Industry

Enterprise Software & E-Learning

Size

500+ employees (grown from <100 during partnership)

Location

Toronto, ON

The challenge

Docebo was scaling fast. Three office relocations in eight years meant their network infrastructure needed to grow with them, each time supporting more employees, more devices, and tighter security requirements. Despite having internal IT staff, they needed expertise in physical network design and deployment. The challenge wasn’t just technical execution. It was maintaining business continuity through growth phases while ensuring their infrastructure met enterprise-grade security standards from day one.

The solution

We partnered with Docebo’s internal IT team to handle the physical infrastructure layer across all three moves. Our approach centered on Meraki-based network architecture aligned with CIS framework principles, giving them centralized management, real-time visibility, and security built into the foundation. We designed each network to scale beyond their immediate needs, ensuring they wouldn’t outgrow their infrastructure six months after moving in. From cabling to access points to network segmentation, we handled the physical buildout while their team focused on application management and user support.

The result

Takeaways

Internal IT teams can’t do everything. Partnering with specialists for physical infrastructure frees your team to focus on what they do best.
Plan for tomorrow’s growth, not just today’s needs. Networks designed to scale save time and money when expansion happens faster than expected.
Consistency builds trust. Eight years and three moves later, the relationship works because the results are predictable.
Security can’t be bolted on later. Building CIS-aligned infrastructure from the start prevents costly remediation down the road.

Need expert help to scale your IT environment?

Connect with Xoomler to schedule a consultation and secure your operations today.

Case Study

From Six Months to Two Years: Building Priceline’s Toronto Network

When a global travel tech leader needed temporary network infrastructure in Toronto, they expected a six-month solution. What they got was a two-year partnership built on technical execution and adaptability.

Industry

Online Travel & Technology

Size

500+ employees globally

Location

Toronto, ON

The challenge

Priceline’s Toronto office needed local network infrastructure that met their global IT standards, but only for a temporary space. The challenge wasn’t just technical. It was logistical. Their overseas IT team enforced strict enterprise-grade requirements, but the budget and timeline matched a temporary setup. They needed a partner who could bridge local vendor relationships, handle day-to-day support, and maintain corporate network integration without the overhead of a full in-house team.

The solution

We deployed a Ubiquiti-based network designed for cost efficiency without sacrificing performance. Our team acted as Priceline’s local IT presence, managing everything from ISP coordination to user onboarding and offboarding. We integrated their Toronto infrastructure seamlessly with their global corporate network, ensuring employees had the same experience as any other Priceline office. When their six-month timeline stretched into two years, our flexible approach made it easy to scale support without renegotiating terms or rebuilding infrastructure.

Results

Takeaways

Temporary doesn’t mean compromised. The right infrastructure adapts to your timeline, not the other way around.
Local partnerships matter. Managing ISPs, vendors, and onboarding is easier with boots on the ground.
Flexibility wins long-term trust. What starts as a short-term project can become a multi-year relationship when you deliver consistently.

Need expert help to set you IT environment?

Connect with Xoomler to schedule a consultation and secure your operations today.

Case Study

From Data Loss to Data Security: A Toronto Non-Profit’s Cybersecurity Transformation

When a well-established Toronto non-profit faced a ransomware attack threatening their sensitive data and service continuity, Xoomler provided expert containment, recovery, and strengthened defenses, ensuring the organization could continue its vital community work securely.

Industry

Event & Association Management

Size

20+ employees

Location

Toronto, ON

The challenge

A Toronto-based non-profit had been receiving basic desktop support when they experienced significant data loss due to a third-party incident involving a trusted vendor. This breach highlighted serious vulnerabilities in their system and exposed gaps in their security posture. They needed a more comprehensive and proactive approach to protect their clients’ sensitive data and their own operations.

The solution

Xoomler responded by transitioning the organization into an advanced security services model based on the CIS (Center for Internet Security) framework. The implementation included:

Results: Business Continuity Maintained with Stronger Protection

Since the transition, the organization has maintained a strong security posture with no further incidents. Their systems are continuously monitored, their data is protected by multiple layers of security, and their team operates with confidence knowing they’re protected against evolving cyber threats.

Bailey Roth

President & CEO at Redstone Agency Inc.

Takeaways

Proactive beats reactive: Transitioning from basic support to comprehensive security eliminated vulnerabilities before they could be exploited again
Framework-based security works: The CIS framework provided a proven roadmap for building robust protection
Real-time monitoring is essential: Continuous monitoring catches threats immediately rather than discovering breaches after the damage is done
Layered security protects better: Combining centralized management, upgraded antivirus, stricter permissions, and policy changes creates defense in depth
Third-party risks are real: Even trusted vendors can become attack vectors—comprehensive security must account for all access points

Need expert help to protect your non profit IT environment?

Connect with Xoomler to schedule a consultation and secure your operations today.

Case Study

From Ransomware Crisis to Secure Infrastructure: Complete IT Rebuild for a Luxury Home Builder

Construction & Contracting

10-50 employees

Toronto, ON

The challenge

The solution

Results:

Takeaways

Need expert help to set up your IT environment?

Case Study

Scaling Retail Infrastructure: Supporting 40+ Store Openings for a Global Jewelry Brand

Retail (Fine Jewelry)

40+ locations globally

10-20 store network buildouts over multiple years

The challenge

The solution

Results:

Hugh McPherson

Takeaways

Need expert help to set up your IT environment?

Case Study

Consistent Tech Infrastructure Across 54 Restaurants: Standardizing IT for Canada’s Largest Japanese Restaurant Group

Multi-Concept Restaurant Group

54+ locations across North America

Toronto, Montreal, and expanding across North America

The challenge

The solution

Results:

Bailey Roth

Takeaways

Need expert help to set up your IT environment?

Case Study

Turn-Key Tech Infrastructure: Transforming Raw Space into Plug-and-Play Offices

Commercial Real Estate

18.5 million sq ft across major Canadian cities

Toronto, ON (primary), plus Montreal, Vancouver, Calgary

The challenge

The solution

Results:

Bailey Roth

Takeaways

Need expert help to set up your IT environment?

Case Study

Reliable Connectivity Across Eight Locations: Wireless Transformation for Canada’s Largest Coworking Operator

Coworking & Flexible Workspace

3,200+ desks across 8 locations

Toronto (4), Vancouver, Ottawa, Montreal

The challenge

The solution

Results:

Bailey Roth

Takeaways

Need expert help to set up your IT environment?

Case Study

Game Day Ready: Building a Portable Broadcast Network for Professional Rugby

Professional Sports & Broadcasting

The Toronto Arrow Rugby Team

Urgent Network Deployment

The challenge

The solution

Results:

Bailey Roth

Takeaways

Need expert help to set up your IT environment?

Case Study

Building Independent IT Infrastructure for a Global Trading Giant

Global Trading & Investment

65,000+ employees globally (Toronto branch office)

Ongoing since installation

The challenge

The solution

Results:

Bailey Roth

Takeaways

Need expert help to set up your IT environment?

Case Study

Eight Years, Three Offices, Zero Downtime: Scaling with Docebo

Enterprise Software & E-Learning

500+ employees (grown from <100 during partnership)

The Toronto Arrow
Rugby Team

Urgent Network
Deployment