Case Study

Building Independent IT Infrastructure for a Global Trading Giant

When a Japanese multinational needed local network infrastructure in Toronto that could operate independently from their parent organization while maintaining global connectivity, they needed a partner who understood both technical requirements and cross-cultural IT management.

Professional office team collaborating on managed IT support
Geometric logo with company name

Industry

Global Trading & Investment

Size

65,000+ employees globally (Toronto branch office)

Partnership Status

Ongoing since installation

The challenge

Mitsui’s Toronto branch operates as part of a massive global network spanning 125 offices across 61 countries. Their challenge was unique. They needed a completely separate local network infrastructure that could support day-to-day Canadian operations independently, while still maintaining secure connectivity to their Japanese headquarters when required. The solution couldn’t rely on overseas IT support for local issues. Time zones, language barriers, and response delays meant they needed boots-on-the-ground expertise in Toronto for everything from vendor coordination to equipment troubleshooting.

The solution

We designed and installed a clean, independent network setup tailored specifically for their Toronto operations. The architecture allowed them to run local services autonomously while maintaining secure pathways to headquarters infrastructure when needed. From day one, we became their local IT presence, handling vendor relationships, on-site support, equipment maintenance, and troubleshooting. Our team acts as an extension of their organization, understanding their operational needs and responding immediately to any technical issues without escalating to overseas teams for routine matters.

Results:

  • Independent local network with seamless headquarters connectivity when needed
  • Ongoing partnership providing day-to-day IT support since installation
  • Immediate local response eliminating time zone and language coordination delays
  • Full vendor management handled by Xoomler, not overseas IT teams
  • Zero disruption to global connectivity during local infrastructure work

“We’ve been working with Xoomler for over six years on different projects and support, and in 2024 we realized it was time to get serious about cybersecurity and our IT overall. They stepped in to take over everything — managing our environment and handling all support. Now I don’t worry about security anymore. They’ve put in layers of protection and send me a simple report every month so I know we’re covered. We even had a case where one of our staff got phished, and Xoomler caught the login attempt from the U.S., locked the account right away, and saved us from a real problem. On top of that, their team is friendly, easy to work with, and always supportive.”

Bailey Roth

Bailey Roth

President & CEO at Redstone Agency Inc.

Takeaways

  • Global companies need local expertise. Relying on overseas IT teams for local issues creates unnecessary delays and friction.
  • Independence doesn’t mean isolation. Networks can operate autonomously while maintaining secure connections to parent organizations.
  • Cultural and operational understanding matters. Supporting branch offices requires more than technical skills—it requires understanding how the local team works.
  • Long-term partnerships start with listening. Understanding the balance between local autonomy and global integration shaped the right solution from the start.

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