Case Study
Consistent Tech Infrastructure Across 54 Restaurants: Standardizing IT for Canada’s Largest Japanese Restaurant Group
Industry
Multi-Concept Restaurant Group
Organization Type
54+ locations across North America
Locations
Toronto, Montreal, and expanding across North America
The challenge
Kinka Family operates multiple restaurant concepts, each with unique technology needs—from high-volume POS systems to kitchen display screens to customer-facing wifi. The challenge wasn’t just technical. It was operational. Each new location meant coordinating network installation around construction timelines, ensuring consistency with existing locations, and integrating AV systems, back-office infrastructure, and guest connectivity without disrupting opening schedules. Without standardized IT infrastructure, each venue became a custom project, increasing costs, extending timelines, and creating support nightmares when issues arose.
The solution
We developed standardized network architecture that could be adapted to different restaurant formats while maintaining consistency in hardware, configuration, and support processes. Our approach started with hardware selection—identifying equipment that balanced cost, reliability, and restaurant-specific requirements like heat tolerance and 24/7 operation. We designed network layouts that separated POS traffic from guest wifi, isolated back-office systems, and provided reliable connectivity for kitchen operations. For each new location, we coordinated installation around construction schedules, configured all systems before opening day, and provided ongoing support for troubleshooting across AV, POS, and back-office devices. The standardized approach meant faster deployments, predictable costs, and simplified support across all locations.
Results:
- Consistent infrastructure across 54+ locations and multiple restaurant concepts
- Faster rollouts for new locations using proven, repeatable design
- Reduced downtime through standardized hardware and centralized support
- Seamless integration of POS, AV, and back-office systems at each venue
- Ongoing partnership supporting rapid expansion across North America
“We’ve been working with Xoomler for over six years on different projects and support, and in 2024 we realized it was time to get serious about cybersecurity and our IT overall. They stepped in to take over everything — managing our environment and handling all support. Now I don’t worry about security anymore. They’ve put in layers of protection and send me a simple report every month so I know we’re covered. We even had a case where one of our staff got phished, and Xoomler caught the login attempt from the U.S., locked the account right away, and saved us from a real problem. On top of that, their team is friendly, easy to work with, and always supportive.”
Bailey Roth
Takeaways
- Standardization accelerates growth. Repeatable infrastructure designs eliminate the need to reinvent solutions for every new location.
- Restaurant IT is different. Networks must handle heat, grease, high traffic, and 24/7 operation—consumer-grade equipment doesn’t cut it.
- Separation prevents problems. Isolating POS, guest wifi, and back-office systems protects critical operations from interference.
- Support needs scale with growth. A 54-location restaurant group can’t troubleshoot tech issues location by location—centralized support is essential.
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