Case Study
Reliable Connectivity Across Eight Locations: Wireless Transformation for Canada’s Largest Coworking Operator
Industry
Coworking & Flexible Workspace
Organization Type
3,200+ desks across 8 locations
Locations
Toronto (4), Vancouver, Ottawa, Montreal
The challenge
iQ Offices faced a problem that affected their entire business model. Unreliable wifi wasn’t just an inconvenience—it was undermining the core value proposition they sold to members. Staff networks interfered with guest access, creating security risks and performance bottlenecks. Members complained about dropped connections during video calls. Internal operations suffered when staff competed for bandwidth with hundreds of daily guests. Across eight locations in four cities, the wireless infrastructure had grown organically without strategic planning, creating inconsistent experiences and security gaps that put both member data and internal operations at risk.
The solution
We conducted comprehensive wireless assessments at each location, mapping coverage gaps, interference patterns, and traffic flow. The solution centered on complete network segmentation—physically separating internal operations from member-facing networks using VLANs aligned with CIS security framework principles. We deployed enterprise-grade access points strategically positioned to eliminate dead zones and optimize signal strength throughout each space. Each location received a tailored design that accounted for building materials, layout, and capacity requirements. The new architecture isolated guest traffic completely from staff systems, preventing security vulnerabilities while ensuring consistent performance for both networks.
Results:
- 100% coverage across all eight locations with zero dead zones
- Complete network segmentation protecting internal operations from guest traffic
- Elimination of connectivity complaints from both staff and members
- CIS framework compliance for wireless security across all locations
- Scalable infrastructure ready for future location expansions
“We’ve been working with Xoomler for over six years on different projects and support, and in 2024 we realized it was time to get serious about cybersecurity and our IT overall. They stepped in to take over everything — managing our environment and handling all support. Now I don’t worry about security anymore. They’ve put in layers of protection and send me a simple report every month so I know we’re covered. We even had a case where one of our staff got phished, and Xoomler caught the login attempt from the U.S., locked the account right away, and saved us from a real problem. On top of that, their team is friendly, easy to work with, and always supportive.”
Bailey Roth
Takeaways
- Organic growth creates technical debt. Networks built location by location without strategic planning eventually fail at scale.
- Security and performance aren’t trade-offs. Proper segmentation improves both by isolating traffic and preventing interference.
- One-size-fits-all doesn’t work. Each location needs tailored design based on physical characteristics and usage patterns.
- Member experience is business critical. For coworking operators, reliable connectivity isn’t a feature—it’s the foundation of the entire value proposition.
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